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Return Policy


Individuals/Churches

  • Resources returned must be in good condition and suitable for resale.
  • Refunds on CDs, videos, and software are available as long as the package is unopened and/or the seal is intact.
  • Please ship items being returned to the warehouse (address listed below) with your order number (found on the front of your invoice) printed clearly on the outside of the package.
  • If you have questions, please call 1-800-358-63291-800-358-6329 FREE or email servicespecialist@familylife.com.

Distributors/Retailers

  • Refer to your agreement with FamilyLife® regarding returns and exchanges.
  • If you have questions, please call your sales representative or email sales@familylife.com.

Warehouse Address

Please return items to the following address using a shipping service with tracking capabilities:

FamilyLife Distribution Center
1650 Bluegrass Lakes Parkway
Alpharetta, GA 30004

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