Paid Staff

FamilyLife has opportunities for men and women who have a passion for the family, people who want to make a difference in our culture.

To begin evaluating God’s call for your life, ask yourself the following questions:

1. Have you committed your life to the lordship of Jesus Christ?
Your life takes on new meaning and impact when you wholeheartedly follow Christ. “And He [Jesus] was saying to them all, ‘If anyone wishes to come after Me, he must deny himself, and take up his cross daily and follow Me'” (Luke 9:23)

2. Have you considered your role in the Great Commission?
Obeying Jesus’ command is key to making your life count. “‘All authority has been given to Me in heaven and on earth. Go therefore and make disciples of all the nations'” (Matthew 28:18b-19a).

3. Is your life captured by the cause?
To make your life count, your heart must be aflame for the cause of Christ. “‘For the Son of Man has come to seek and save that which was lost'” (Luke 19:10). “‘But I do not consider my life of any account as dear to myself, so that I may finish my course and the ministry which I received from the Lord Jesus, to testify solemnly of the gospel of the grace of God'” (Acts 20:24).

In addition to missionary staff , FamilyLife also has paid staff positions, both hourly and salaried. We are seeking spiritually mature candidates to fill our vacant positions. If you meet the minimum qualifications and would like to apply, submit a resume to hrrecruiter@familylife.com , and fill out this form for more information.


Current Open Positions

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No openings at this time

Marketing Automation Specialist

Location

Orlando, FL

Summary Description of Position

The Marketing Automation Specialist is responsible for understanding the right nurture tracks to provide incremental value and nudge our constituents towards engagement that converts. He/she will also understand the right types of content to send to the right people at the right time, both for nurturing and to boost the sharing and forwarding of our content-driven emails.

Essential Duties/Responsibilities:

  • Partner with ministry teams to ensure successful and timely building and deployment of marketing automation campaigns
  • Understand data structures, manage email opt-in databases and apply best practices to client data integration and existing client databases
  • Identify, test and implement new email campaigns triggered by specific events in order to build more relevant and timely messages, in addition to blast emails, eNewsletters, research surveys and auto-generated emails
  • Analyze and report on the results of all campaigns and present recommendations to the business in a clear, logical and compelling fashion
  • Work to minimize list decay and unsubscribes while increasing productivity of our sends
  • Actively and intentionally grow in his / her Christian faith
  • Maintain a positive witness for Christ
  • Share what God is teaching him or her
  • Consistently attend and participate in team / ministry devotional times

Other Functions (Non-essential):

Perform related duties or special projects as assigned

Knowledge Of

  • Knowledge of Enterprise level Marketing Automation Systems, ideally IBM Watson Campaign Automation (formerly SilverPop),
  • Understanding of anti-spam laws such as CAN-SPAM, CASL and EU Opt-In Directive guidelines
  • Database knowledge – segmentation strategies, general knowledge of user experience best practices, able to learn how to build and manage email automation programs
  • Working knowledge of Microsoft Excel
  • Fluency with HTML for email and basic graphics work using Adobe Photoshop or similar tool
  • Email copywriting skills and best practices

Abilities

  • Ability to prioritize and meet deadlines
  • Attention to detail
  • Ability to work well in a team

Education and / or Experience

  • BA/BS or equivalent working experience.
  • Experience with email marketing, lead nurturing, marketing automation, and/or web analytics.
  • Experience managing email campaigns and program implementation in Silverpop/IBM Watson Campaign Automation or other marketing automation systems
  • Experience and proven results in developing effective email marketing campaigns
  • Strong analytical and research skills to provide effective feedback about campaigns

DONOR DIGITAL MARKETING SPECIALIST

Location

Orlando, FL

Summary Description of Position

The Donor Development Digital Marketing Specialist is accountable for the creation/development, management, and execution of a comprehensive digital marketing strategy responsible for generating $3 to $4 Million in revenue. A key objective of this position is to develop ongoing acquisition strategies and digital marketing content to achieve year-on-year growth of our donor base and lift existing donors to achieve increasing average gift size per donor.

Essential Duties/Responsibilities:

  • Create, manage, and execute a comprehensive digital marketing strategy to existing and potential FL donors.
  • Create a monthly digital communications strategy and associated messaging.
  • Manage freelance and contract staff to create and edit digital communication assets including emails, web banners, social media ads, etc.
  • Ongoing management of digital contract service provider (eg, NextAfter or other) to develop and test innovative, year-around digital donor acquisition strategies using FL video, audio, and publishing content.
  • Lead the assessment and optimization of each digital strategy and campaign to maximize ROI and effectiveness to achieve target performance metrics and goals.
  • Provide overall project management to plan, schedule and manage the execution of the digital strategies with the web, email, and audio teams.
  • Collaborate with digital implementation team to ensure web pages are optimized for technical and traditional SEO, such as proper search engine indexing, structure, etc.
  • Create and develop innovative donor appeal messaging and associated collaterals to increase the effectiveness of donor asks at FL events.
  • Create and develop a digital welcome series to increase conversion of product purchasers and event attendees to donors.
  • Create and develop radio donor appeals and premium offers.
  • Provide final approval of all digital assets
  • Actively and intentionally grow in his / her Christian faith.
  • Maintain a positive witness for Christ and share what God is teaching him or her.
  • Consistently attend and participate in team/ministry devotional times.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge Of

  • Web-based and email communication platforms.
  • Digital communication and optimization marketing strategies.
  • Social media marketing.

Abilities

  • Ability to design, manage, implement and evaluate fundraising appeals and campaigns
  • Ability to manage and lead external consultant driven projects.
  • Ability to assess and analyze digital strategy effectiveness
  • High Project management and organization skills to track & effectively execute multiple, parallel fund campaigns and projects.
  • High capacity for generating creative messaging concepts.
  • Ability to meet deadlines.
  • Demonstrated team collaborator and consensus builder.
  • Excellent written and verbal communication skills.
  • Ability to articulate thoughts clearly and comfortably in front of groups.

Education and / or Experience

  • Bachelor’s degree in Marketing, Business or Communications field
  • 3-5 yr experience in Fund Development Marketing preferred. If no Fund Development experience, then must have relevant experience executing digital marketing and communications strategies.
  • Experience with radio and event donor appeal messaging preferred.
  • Experience leading and managing contract personnel and consultants preferred.

Sr. Enterprise Information Analytics and Reporting Analyst

Location

Orlando, FL

Summary Description of Position

The Sr. Enterprise Information Design Analyst will work across diverse ministry areas of Content Development, Ministry Development, Donor Development, Human Resources, Technology, Finance, and Global Outreach to implement the enterprise data and analytics strategy. The individual will work with the manager of EIM to drive common set of information governance principles, processes & tools to improve data integrity, quality, governance, availability, and usability. The Individual will also work with the CRU Engineering team to design and load the data warehouse. Managing information as an asset is critical to support operational excellence through integration of business systems and enabling CRM capabilities.

The responsibilities of the individual includes the development and use of data systems, discover efficient ways to organize, store and analyze data with attention to security and confidentiality, and fully grasp the complexity of data management. This role is responsible for overseeing the implementation and governance of data management goals, standards, best practices, processes, and technologies. This role will participate in the planning, strategy and governance of enterprise data and information management for FL. This position will participate in the data management initiatives and provide guidance for the use of data and content as well as representation of data stewards/owners. The SEIDA serves as liaison between different teams within FL, and between FL and its stakeholders with reference to EIM. The goal is to ensure proper governance and standards are applied and championed to promote data quality, reduce administrative burden, ensure timely and secure access to data, maintain interoperability across our systems, and leverage actionable insights from our data systems to support our ministry goals and objectives.

Essential Duties/Responsibilities:

  • Assist and speak into the data strategy development, data governance and data management in addition to the availability, usability, integrity, retention, and security of the information/data employed throughout the organization.
  • Participate in the Data Governance and Data Quality capabilities, and implementation of the Enterprise Information Management strategy. This includes the defining of Business Rules/Definitions and providing Control on how data is to be used enterprise-wide.
  • Provide regular updates to EIM manager on progress, business impact in economic terms, and potential issues.
  • Maintain cradle-to-grave understanding of data inputs, processes, outputs and Data Flows.
  • Architect and document data models, normalize data from various sources.
  • Design and Document the ETL process that will be coded by CRU Data Engineers
  • Build data visualizations and dashboard reports
  • Strong knowledge of SQL and R code and Python
  • Understanding of API Protocols and API use within the ETL process.
  • Assist in the creation of business cases, including requirements and ROI for EIM projects requiring funding.
  • Provide guidance on what enterprise data is required to support business needs and can speak to the funding required for enterprise data projects and programs.
  • Educates the business and technical community with respect to data governance, its benefits and how it will be phased in.
  • Responsible for implementing the data strategy using metrics and key performance indicators for his or her assigned ministry areas.
  • Participates in the implementation of solutions to improve data quality, business intelligence and reporting across FL.
  • Collaborates in developing recommendations around policies, standards and framework for data governance.
  • Collaborates with partners across the ministry in developing and maintaining the data governance and data quality structures ensuring we are meeting ministry needs while balancing quality, risk and cost.
  • Engages with the industry to learn about best practices, gain insightful competitive and regulatory intelligence to help in building excellence in our governance and quality initiatives.
  • Displays a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity. This included addressing information and data literacy to ensure the accuracy of the information provided to decision makers.
  • Helps carry out FL’s vision, mission, and objectives by supporting the maturing of FL’s ability to become data driven in its execution of the great commission.
  • Actively and intentionally grow in his / her Christian faith.
  • Maintain a positive witness for Christ.
  • Share what God is teaching him or her.
  • Consistently attend and participate in team / ministry devotional times.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge Of

Financial Accounting, SQL,system/technical/data architecture & documentation, data governance/data flow principles, proficient with Excel, process management.

Abilities

  • Understand financial system data, transactional system data, data governance, data warehousing, and reporting, and systems requirements analysis.
  • Able to manage multiple high-priority items concurrently.
  • An analytical mindset with problem-solving skills.
  • Excellent communication and collaboration skills.
  • Experience with BI Tools, AWS, Redshift, Big Query, and PostgreSQL a plus.
  • Strong in coding Python, SQL and R code
  • Quick to learn new tools
  • Experience working with SOAP and Rest APIs is a plus
  • JS/Node experience with API creation preferred.
  • Experience building and maintaining enterprise data models
  • Wear many hats and gain experience with tools, technologies, and platforms across many technology stacks.

Education and / or Experience

  • Bachelor’s degree in Business or Computer Science or equivalent experience.
  • Technical background/experience.
  • Five to seven years data flow/data management experience.
  • Supervisory skills, business & systems analysis, and applicable technical knowledge.

DIRECTOR, CONSTITUENT RELATIONSHIP MANAGEMENT

Location

Orlando, FL

Summary Description of Position

The Constituent Relationship Director will set and monitor CRM strategies that will foster impactful long-term relationships with FamilyLife constituents.

In this role, you will coordinate with our marketing automation team, digital strategists and content team to increase constituent engagement. To be successful in this position, you should have solid experience with CRM systems and related KPI metrics. You should also be able to identify factors limiting constituent retention and new opportunities for engagement optimization.

Ultimately, you will be asked to increase ministry-wide constituent retention and achieve ministry growth by creating constituent-oriented experiences with FamilyLife.

Duties/Responsibilities:

  • Be a ministry-wide protector of the constituent experience.
  • Monitor relationships with existing constituents through CRM systems.
  • Ensure the ministry CRM and marketing automation systems are providing an effective constituent experience.
  • Develop and implement strategies that will retain constituents.
  • Offer insights from marketing automation and CRM analytics to suggest solutions to address constituent needs.
  • Collaborate and offer strategic input regarding multi-channel marketing, acquisition and content marketing campaigns.
  • Lead the existing and future marketing automation team.

Other Functions

  • Educate ministry-wide regarding requirements for a constituent-centric CRM strategy.
  • Assess effectiveness of existing CRM and marketing automation systems.
  • In collaboration with Technology team, review and select CRM and marketing automation software that meets ministry-wide needs.
  • Monitor and surface any data hygiene limitations impacting CRM effectiveness.
  • Expand CRM and marketing automation reporting and analytics capabilities.
  • Present to leadership as needed to influence decision-making.
  • Present CRM updates to staff as needed.

Supervisory Responsibilities

  • Lead and recruit (as needed) a high performing, motivated marketing automation team that will prioritize constituent needs in support of overall ministry growth.
  • Collaborate ministry-wide to influence the change needed for CRM success.
  • Create a strong network of freelance agencies and consultants to support CRM deliverables in lieu of in-house staff (as needed).
  • Direct/allocate work to prioritize impact, stewardship of constituent relationships, and alignment with ministry strategies.
  • Actively and intentionally grow in his/her Christian faith.
  • Maintain a positive witness for Christ.
  • Share what God is teaching him/ her.
  • Consistently attend and participate in team/ministry staff meetings and devotional times.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Experience creating, launching and/or revamping CRM strategies and teams.
  • Fluent in CRM systems, CRM analytics, marketing automation and email systems.
  • Appreciation and understanding of the technology support and data hygiene required for effective CRM and marketing automation systems implementation.
  • Adept at working in a cross-functional organization and affecting change as needed.
  • Comfortable in a fast paced, self-starter environment.
  • Ability to utilize a number of different methodologies to understand constituents, identify growth opportunity areas and drive cohesive experiences.

Knowledge Of

  • Best-in-class CRM and marketing automation systems as well as pros/cons of each.
  • Acoustic Campaign (formerly IBM Watson Campaign Automation/SilverPop).
  • CRM and marketing automation best practices.

Abilities

  • Strong communication and presentation skills; ability to synthesize information from multiple sources.
  • A constituent-oriented mindset.
  • Enthusiasm, commitment and analytical ability to continually bring a fresh perspective to CRM strategies.
  • Able to provide leadership, mentorship and build internal culture.
  • Poise and professionalism to represent FamilyLife with external vendors and interact with colleagues at all levels of the ministry.
  • Management style that motivates and inspires staff.
  • Able to travel up to 10% of the time.

Education and / or Experience

  • 10+ years proven work experience as a CRM Manager/Director or similar role.
  • Undergraduate degree in marketing or related field.
  • Solid background implementing and/or optimizing customer retention strategies.
  • Experience synthesizing consumer insights and market research into actionable insights and strategies.
  • Experience in both for profit and nonprofit environments a plus.

Donor Communications Strategy Director

Location

Orlando, FL

Summary Description of Position

The Donor Communications Strategy Director is a key role driving growth and expansion of FamilyLife’s future fund raising capability. This role is accountable for the strategic leadership of a team in the creation, development, management, and execution of FamilyLife’s mass fundraising through digital and media channels, Direct Mail, Telemarketing, Legacy Partners, events and organizational partnerships.

This position is ideal for someone who enjoys ongoing innovation and leading a team to develop and execute new funding and marketing approaches, and thrives in multi-tasking environments where the execution of communication strategies and campaigns are managed across multiple channels.

This role reports directly to the VP, Donor Development and serves on the Donor Development leadership team, and is responsible for maintaining and implementing donor communication best practices and strategies for leading ongoing growth of the donor file through innovation in acquisition, retention, and reactivation strategies. The general file currently engages 25,000 donors and generates over $5M in annual revenue. The Major Donor program engages an additional 2,500 donors and generates $10M in revenue.

Duties/Responsibilities:

  • Recruit required positions and manage the Donor Communications team to achieve annual growth goals in unique donors, net revenue, and average gift size per donor.
  • Develop and manage donor development dashboard metrics & lead measures by key channels and campaigns to track ongoing progress and make strategic adjustments to achieve growth goals.
  • Lead in developing and executing year-round fundraising plans, including collaboration with Mid Level and Upper Level Major donor teams for campaign appeals.
  • Manage the donor development monthly and annual communications calendar and interface with ministry-wide communications plans including Audio, Brand and Marketing Depts.
  • Lead the development of common value proposition language to be utilized in all donor communication strategies.
  • Collaborate with content and publishing depts to generate specific content acquisition and premium offers
  • Manage systems and processes for execution of channel specific donor communications strategies (Audio/Podcast, Direct Mail, Telemarketing, Web, Email, & Social Media).
  • Lead the assessment and optimization of each communication strategy along with maximizing ROI effectiveness by channel to achieve overall goals.
  • Manage a $300,000 contract with NextAfter (or similar digital agency) to develop and test innovative digital donor acquisition strategies using FL video, audio, and publishing content.
  • Manage cross-channel communications interface with Legacy Partner (monthly giving program) and Heritage Partner (Estate Planning participants) donor programs to achieve continuous program expansion
  • Assist in the planning and execution of communications associated with Major Donor Getaway events.
  • Collaborate with Donor Operations manager to plan and execute special mailings & appeals, thank you processes, and CRM data entry & campaign management.
  • Recruit staff to launch a future Foundations and Grants appeal team.
  • Actively and intentionally grow in his / her Christian faith.
  • Maintain a positive witness for Christ.
  • Share what God is teaching him or her.
  • Consistently attend and participate in team / ministry devotional times.

Supervisory Responsibilities

Responsible for managing the Donor Communications Development team. Team roles include, but are not limited to, Audio/Podcast, Direct Mail, Telemarketing, Email, Web, Social Media, Monthly Sustainer Program (Legacy Partners), Planned Giving program (Heritage partners), and Foundation/Grant proposals (future).

Knowledge of:

Expertise in fund raising communication strategies, best practices, and key metrics; Proven leadership record that includes effective staff development, distributed leadership and accountability; Able to build a positive team culture to achieve departmental goals and objectives as well as influence individuals who are not direct reports; Proven ability to effectively evaluate, analyze and interpret fundraising data and information to advance all development activities; Effective at project planning and resource management.

Abilities

  • Proven experience in managing teams to achieve results.
  • Proven experience in planning and executing fundraising activities, integrated cross-channel campaigns, and achieving overall development program growth.
  • High Project management and organization skills to track & effectively execute multiple, parallel funding campaigns and projects.
  • Thrives in a continuous improvement environment and enjoys identifying and assessing innovative opportunities, strategies, and partnerships for new/increased revenue generation
  • Highly effective relationship building and collaboration skills to build consensus, and articulate thought with ministry leadership at all levels to influence and shape key fund raising strategies into the future.
  • Strong written and verbal communication skills, with an emphasis on the ability to persuade and influence others around ideas, decisions, and financial support. Able to articulate FamilyLife’s mission and messages in a compelling manner in individual and group settings;
  • Enjoys leading creative messaging & scripting concepts for Audio, Digital, and Event related donor appeals.
  • Personal confidence to assert, present perspective, engage others and influence outcomes.

Education and / or Experience

Bachelor’s degree, preferably in business, marketing, communications or nonprofit management; Master’s Degree a plus.

  • 15+ years of Fund Development and Marketing experience with a minimum of 5+ years of management experience and leadership in cross-functional team environments.
  • 5+ yrs experience in broadcast media and funding programs
  • 5+ yrs experience in executing digital marketing and communications strategies
  • 5+ yrs experience in direct mail & telemarketing programs

National Director, Major Gifts & Donor Events

Location

Orlando, FL

Summary Description of Position

The National Director is a key member of the FamilyLife Donor Development leadership team and is accountable for overall strategic direction, future innovation, and ongoing management of Major Donor programs. This role will provide direct management of the Major Gift Officer (MGO) team with responsibility for Acquisition, Cultivation and Lifting, and Reactivation of Major Donors to meet Revenue growth targets. This role provides strategic oversight of Major Donor Getaway national events and smaller regional-based events. As Familylife expands into local communities, this role will provide oversight and training for fund raising by local teams with intentional engagement to lift local donors to national program giving. This role will be accountable for establishing and tracking key metrics to measure individual and overall team performance .

This position is ideal for someone with a depth of development experience who enjoys leading teams to go after aggressive funding targets with a continuous improvement mindset of enhancing overall team effectiveness through innovation in training, equipping, and process improvements.

This role reports directly to the VP, Donor Development and serves on the Donor Development leadership team. The Major Donor program currently engages 500+ donors and provides $7+M in ministry revenue.

Duties/Responsibilities:

  • Recruit & manage the Major Gift Officer team to achieve annual growth goals in unique donors and net revenue.
  • Develop and manage dashboard metrics & lead measures to track ongoing progress and make strategic adjustments to achieve growth goals.
  • Developing and executing year-around Moves Management & Donor Engagement Planning for the MGO team in conjunction with quarterly caseload reviews. Collaborate with CRM specialists to generate individual and team pipeline tracking dashboards.
  • Collaborate with Donor Communications Director and Mid-Level team manager to implement innovative strategies to grow lifting of General File and Mid-Level Donors to Upper Level giving.
  • Collaborate with Donor Communications Director to implement 3+ major donor appeal campaigns per year.
  • Develop & solidify common MGO training resources, curriculum, and best practices.
  • Continuously improve consistency in MGO’s through training and direct observation feedback.
  • Fully integrate Estate Planning language and processes into all MGO connections with a target of inviting all Major Donors to participate. Explore how to best integrate bequest commitments into MGO performance metrics.
  • Provide strategic direction and management of the Events team to host 2 annual Major Donor Getaway events at resort locations.
  • Explore and test major donor acquisition via small regional donor events and alternative donor peer-to-peer local gatherings such as Friday night Weekend to Remember invitational dinners.
  • Actively and intentionally grow in his / her Christian faith.
  • Maintain a positive witness for Christ.
  • Share what God is teaching him or her.
  • Consistently attend and participate in team / ministry devotional times.

Supervisory Responsibilities

Responsible for managing the Major Gift Officer team, Donor Events team, and future Regional training team.

Knowledge of:

Expertise in major donor strategies, best practices, and key factors to drive program growth; Proven leadership record that includes effective staff development, distributed leadership and accountability; Able to build a positive team culture to achieve departmental goals and objectives as well as influence individuals who are not direct reports; Proven ability to effectively evaluate, analyze and interpret fundraising data and information to advance all development activities; Effective at project planning and resource management.

Abilities

  • Proven experience in managing major donor fund development teams to achieve sustained growth.
  • Proven experience in effectively using Salesforce (or equivalent CRM software) to manage and track donor team performance.
  • Proven experience in planning and executing fundraising events
  • High Project management and organization skills to track & effectively execute multiple funding campaigns and projects.
  • Thrives in a continuous improvement environment and enjoys identifying and assessing innovative opportunities, strategies, and partnerships for new/increased revenue generation
  • Highly effective relationship building and collaboration skills to build consensus, and articulate thought with ministry leadership at all levels to influence and shape key fund raising strategies into the future.
  • Strong written and verbal communication skills, with an emphasis on the ability to persuade and influence others around ideas, decisions, and financial support.
  • Able to articulate gospel-centered ministry vision in a compelling manner in individual and group settings

Education and / or Experience

  • Bachelor’s degree, preferably in business, marketing, communications or nonprofit management;
  • 15+ years of Fund Development experience with a minimum of 5+ years of management experience and leadership in cross-functional team environments.
  • 5+ yrs experience in major donor event production

Service Specialist

Location

Orlando, FL

Summary Description of Position

The Service Specialist is required to approach the position with Cru in a manner that seeks, individually and with others, the guidance of the Holy Spirit through prayer. The individual is expected to approach the job in a way that reflects the teachings of the Lord, demonstrating dignity and respect for those with whom the individual works, and an understanding his or her words and deeds are a witness to the faith and mission of this organization.

The specific assignment for this position will be to work with a team to perform answering inbound calls and meet the needs of the constituent with excellence.

Duties/Responsibilities:

  • Actively and intentionally grow in the Christian faith
  • Maintain a positive witness for Christ with those with whom he or she interacts as part of the job and in their daily life
  • Express a dependence on the Holy Spirit in the performance of duties
  • Share what God is teaching him or her
  • Consistently attend and participate in team and ministry devotional times
  • Knows and understands processes and accurately answers/solves 90%+ of questions and problems of the constituent.
  • Understands the different databases and how to navigate through them efficiently to best serve the constituent.
  • Able to answer basic or level 1 correspondence in a timely manner. (Level 1 includes answering questions about products, events, shipping issues etc. through Salesforce Cases.)
  • Completes data entry tasks as needed.
  • Able to be a Live Agent on our Chat feature answering questions and concerns.

Knowledge of:

  • Customer Service
  • Call Center Technology i.e. databases, phone systems

Abilities

  • Manage multiple responsibilities in short periods of time
  • Teachable
  • Strong Phone Communications skills
  • Meet clear and aggressive goals
  • Good Written Communication Skills
  • Problem Solving

Education and / or Experience

  • High School Diploma or equivalent
  • Customer Service Background (Preferred)
  • Call Center Experience (Preferred)