FamilyLife Today® Podcast


with Gary Chapman | March 6, 2014
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They're the two hardest words for many folks to say: "I'm sorry." Dr. Gary Chapman, author of "The Five Love Languages" shares how these two simple words can transform your relationship.

  • Show Notes

  • About the Host

  • About the Guest

  • They're the two hardest words for many folks to say: "I'm sorry." Dr. Gary Chapman, author of "The Five Love Languages" shares how these two simple words can transform your relationship.

  • Dave and Ann Wilson

    Dave and Ann Wilson are hosts of FamilyLife Today®, FamilyLife’s nationally-syndicated radio program. Dave and Ann have been married for more than 38 years and have spent the last 33 teaching and mentoring couples and parents across the country. They have been featured speakers at FamilyLife’s Weekend to Remember® marriage getaway since 1993 and have also hosted their own marriage conferences across the country. Cofounders of Kensington Church—a national, multicampus church that hosts more than 14,000 visitors every weekend—the Wilsons are the creative force behind DVD teaching series Rock Your Marriage and The Survival Guide To Parenting, as well as authors of the recently released book Vertical Marriage (Zondervan, 2019). Dave is a graduate of the International School of Theology, where he received a Master of Divinity degree. A Ball State University Hall of Fame quarterback, Dave served the Detroit Lions as chaplain for 33 years. Ann attended the University of Kentucky. She has been active alongside Dave in ministry as a speaker, writer, small-group leader, and mentor to countless wives of professional athletes. The Wilsons live in the Detroit area. They have three grown sons, CJ, Austin, and Cody, three daughters-in-law, and a growing number of grandchildren.

Dr. Gary Chapman shares how saying “I’m sorry” can transform your relationship.

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With Gary Chapman
March 06, 2014
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Bob: Can you think of the last time you apologized for something you did wrong in your marriage?—the last time you said, “I’m sorry.” Here’s Dr. Gary Chapman.

Gary: We found that about ten percent of the population almost never apologizes for anything. Most of them are men: “Real men don’t apologize.” Most of them were taught that by their fathers. Now, you know where there father got that—John Wayne, the great theologian. I never heard my father apologize to my mother. I’m not saying he didn’t, but I never heard him apologize. So, I came into marriage with no model of apology.

Bob: This is FamilyLife Today for Thursday, March 6th. Our host is the President of FamilyLife®, Dennis Rainey, and I'm Bob Lepine.



We’re going to get a little coaching today in how to say, “I’m sorry,” and speak the language of apology. Our coach is Dr. Gary Chapman. Stay tuned.

And welcome to FamilyLife Today. Thanks for joining us on the Thursday edition.

Dennis: Bob, what did you think of the Love Like You Mean It® cruise, where we taught everyone onboard—all 2,000 people on the ship—how to speak a new language. [Laughter]

Bob: It’s true. It’s true.

Dennis: Everybody learned a new language.



Bob: That’s true; yes.

Dennis: And you know what I’m talking about.

Bob: I do know what you’re talking about.

Dennis: Dr. Gary Chapman spoke on the Love Like You Mean It cruise. Of course, many of our listeners, if not all, know about his book, The Five Love Languages.

Bob: That’s right. He spoke on all five of those love languages the first night out on the cruise, here, a couple weeks ago. Here’s what I thought was interesting—the next morning, he did a message that we’re going to hear today—that was about how you should ask for and grant forgiveness. I thought, “This may be a good way to start the cruise because there may be some people coming on the cruise”—you think?—“who need to resolve some issues to make the rest of the week smooth-sailing;” you know?

Dennis: If you don’t know who Gary Chapman is—he is the author of The Five Love Languages,which has sold almost 10 million copies—been translated into 36 languages. He is the senior associate pastor of Calvary Baptist Church in Winston-Salem, North Carolina.



He and his wife Carolyn have two adult children and two grandchildren. And he’s a delight—he is just a funny guy—with a delightful southern—little southern touch—just a little bit of flair.

Bob: Yes. It was great to see the audience onboard the cruise responding, taking notes, and paying careful attention to what he was sharing.

One of the things about the Love Like You Mean It marriage cruise is that it’s not just a vacation. You’re getting some solid, helpful, biblical information, all week long; and you’re getting a chance, onboard the cruise, to begin to put some of the stuff into practice.

Dennis: Yes, from some of the top Bible teachers and communicators around the country. I ran into a lot of folks, Bob, who were celebrating—their 10th anniversary, 15th, 20th, 25th, or more. It’s really a great way, in 2015, for our listeners to begin now to think about, “That would make a great way for us to celebrate our anniversary,”— maybe, a little late—



Bob: Yes.

Dennis: —maybe, a little early. You don’t have to have your anniversary on Valentine’s weekend to be able to go with us on the Love Like You Mean It cruise, but it’s a lot of fun—it’s a lot of spiritual growth. You’re joining a lot of people—all onboard the same ship—with, really, a single purpose.

Bob: Between now and March 14th, if you’d like to make plans to join us next year on the Love Like You Mean It marriage cruise, we have some special pricing in place. You can go to Click on the link there for the Love Like You Mean It marriage cruise. Find out more about who’s going to be there. Find out about the special pricing that’s available. We’re about 50 percent sold-out right now. In fact, when we got off the boat, we were about 50 percent sold-out for next year because the people who came this year all want to come back next year.

Dennis: They all had their little armbands on, which said, “I signed up.” In fact, I ran into some at the airport—it was how you could spot people who’d been on the cruise.



Bob: Yes.

Dennis: They were wearing our little green armbands, letting others know that they were going to be on the 2015 Love Like You Mean It cruise.

Bob: So, again, go to for more information about next year’s cruise. Here’s just an example of the kind of teaching that is provided onboard the cruise. Here’s a message from Dr. Gary Chapman, talking about the need for all of us to learn how to do a better job of seeking forgiveness and granting forgiveness in marriage.

[Recorded Message]

Gary: I really believe that there are two essentials to long-term, healthy marriages. Now, there are a lot of other things that are important; but I don’t think you’ll ever have a long-term, healthy marriage without these two things. The first is that the individuals in that relationship feel loved and appreciated; but secondly—and this is one we want to address this morning—the couple will have to deal effectively with their failures—



because, if you don’t deal effectively with your failures, they sit as blocks between the two of you.

When one of you offends the other, it creates an emotional block. If you don’t deal with it, it doesn’t go away with the passing of time. It sits there. Then, there’s another failure and another block; and then another, and another, and another. Eventually, we have a high wall between the two of us. It’s very difficult to talk over a wall or through a wall. So, we cannot have long-term, healthy marriages if we don’t deal effectively with our failures and keep those barriers removed.

Now, dealing with out failures involves two things—it involves apologizing and it involves forgiving. So, let’s talk about learning to apologize.



What we did—Dr. Jennifer Thomas and I—we did two years of research. We went all over the country, asking people two questions: “When you apologize to someone, what do you typically say or do?” “When someone apologizes to you, what do you want to hear them say and do?” We were trying to find out, you know, how people judge sincerity in an apology. So, the question is, you know, “What does a sincere apology look like?”

After two years of research, here’s what we discovered—people apologize in five different ways. Number one—expressing regret—typically expressed by the words, “I’m sorry.” But don’t ever use those words alone—tell them what you’re sorry for:



“I’m sorry that I came home an hour-and-a-half late, and we missed the program. I know you really wanted to go.” “I’m sorry that I lost my temper and screamed at you.” Tell them what you’re sorry for. If you simply say the words, “I’m sorry,” your spouse may well be thinking: “You certainly are! [Laughter] Is there anything else you’d like to say?” You see, in your mind you’re apologizing. In their mind, you’re giving a character report. [Laughter] Tell them what you’re sorry for.

And don’t ever add the word “but” at the end of “I’m sorry.” “I’m sorry that I lost my temper with you; but if you had not…then I would not.” Now, you’re no longer apologizing—you’re blaming them for your poor behavior. Some of you have a habit of doing that. [Applause] Every time you say, “I’m sorry that…” you say, “but….” I want to challenge you to erase the “buts” when you say, “I’m sorry.”

Let me give you a biblical example of this—



the prodigal son. Listen to the regret in his voice. This is Luke 15, verse 21. He says to his father, “I am no longer worthy to be called your son.” Do you sense the regret of that? You see, this is an emotional apology language. You’re trying to communicate to the other person that you feel badly about what you’ve done. You’re hurting because you know that you’ve done something that’s been detrimental to the relationship.

This son recognized that he made poor decisions and wasted all of his inheritance. Now, he’s come back home; and he’s feeling sorry. He’s telling his dad: “I don’t deserve to be your son. If you just give me a job on the farm, Dad, that’s all I’m asking. Just give me a job on the farm.” He regrets what he’s done.

Psalm 51, verse 17—David says, “A broken heart and a contrite heart, O God, you will not despise.”



You see, you come to God with a broken heart over what you’ve done, whether it’s in your marriage or somewhere else that you’ve violated God’s principles. You come to God with a broken heart—regretful of what you’ve done—and you will find mercy with God.

Most of the time—on the human level—if you come with a broken heart—and you try to communicate to them how sorry you are, how much you regret what you’ve done, how much you realize how you’ve hurt them, and you try to express that regret—on the human level, most of the time, people will also forgive you.

Second—accepting responsibility: “I was wrong,”—not easy words for some people to say—weren’t easy for me to say. I remember, years ago—before I was as spiritual as I am now—[Laughter]—I got up one morning; and I said to my wife, “Honey, where’s my briefcase?”



She said, “I haven’t seen it.” I said: “Well, it was in there by the dresser. I mean, you must have moved it!” She said, “Gary, I haven’t seen your briefcase.” I said: “Carolyn, think! I have to get the kids to school. [Voice getting louder] Think! I know you moved it! Nobody else would have moved it!” I went on—two or three more rounds. Every round I got higher, higher, and higher. I was screaming at my wife. Can you believe that? Me! [Laughter]—scream at my wife!

Well, I got the kids in the car. I was nice to the kids: “Have a nice day!—da-da, da-da, da-da.” But when I left the kids out at school, I drove from the school to the church—where my office is—thinking to myself: “How could I have married such a scatter-brained woman? This time, she’s lost my briefcase. I don’t know what I’m going to do. My schedule’s in my briefcase. I don’t know who I’m going to see, what I’m going to do, where I’m supposed to go. How am I going to live today? I can’t believe…”



Now, when I got to church, I did not walk in by the secretaries. I went in the back door to my office. I opened my door and walked into my office, and there was my briefcase. [Laughter] Now, I have an option. I can say to myself, “I’m not going to let her know it was out here,” or, “I could practice what I preach.” If I had done the former, I obviously would not be using this for an illustration. [Laughter] So, I called her: “Hi, babe. I found my briefcase.” She didn’t say anything. She knew there ought to be more to it than that. I said: “I’m sorry that I yelled at you. I wa—I wa—I wa—I wa—I was wrong!” Hard for some of us to say, “I was wrong.”



I’ll tell you those who have the most difficulty saying those words—it’s the person who grew up in a home where their parents seldom ever told them what they did right but, every day, they told them what they were doing wrong. Somehow, in the psyche of that young child, they said to themselves, “If I ever get to be an adult, I’ll never be wrong again.” Until they have a hard time saying, “I’m wrong,” because to say, “I’m wrong,” means: “Mama was right. Daddy was right. I’m no good.”

So, for whatever reason, if you have difficulty with this, I want to challenge you to learn how to do it because the reality is, all of us do wrong. There are none of us here that have been perfect husbands and perfect wives. We need to accept responsibility for our wrong.



Incidentally, any time you sin against your spouse, you’ve sinned against God because you’ve broken God’s Law. When the Bible says, “Be kind one to another, tenderhearted,” and you’re not kind, you’ve broken God’s Law. First John 1:9—“If we confess our sins…”—the word means “to agree with”. If we agree with God that we have sinned—we’re accepting responsibility: “I have sinned,”—then, “God is faithful, and just, and will forgive our sins.”

A third language of apology is making restitution or offering to make restitution: “What can I do to make this right?” Now, I’m guessing that there are some of you who have never spoken this apology language to your spouse. You never learned this, growing up. It’s not something you consider to be a part of an apology; but for some people, this is what it means to apologize.



If you don’t offer to make restitution, in their mind, you’re not sincere. In fact, in their mind, you have not yet apologized.

Now, let me just say this—if it is a little offense, then probably, “I’m sorry,” is all you need to do. You know—if you bump somebody with a cup of coffee, and it didn’t spill the coffee—you know, it’s probably enough to say, “Oh, I’m sorry.” But if you have done something that’s huge in nature—for example, guys, I know none of you would ever do this—but let’s just say that you forgot your anniversary—no candy, no flowers, no dinner, nothing. You’re sitting there that night, and you look over on the couch, and she’s crying. You say, “Honey, what’s wrong?” She said, [Mournful voice] “I can’t believe you don’t know what’s wrong!” It dawns on you. I doubt that: “I’m sorry. I was wrong,” is going to hack it. [Laughter]



But if you say: “I’m sorry. Honey, I can’t believe I did that. I thought about it yesterday—I was going to do this and I—but Honey, I was wrong. I’m just totally wrong; but Honey, look. I know we can’t do anything tonight, but let me make it up to you. What can I do? We can still celebrate. What can I do to make it right?” She’ll have an idea! A little trip to Hawaii might do it!—[Laughter]—making restitution or offering to make restitution.

Number four is genuinely repenting—expressing the desire to change: “I don’t like this about me. I don’t want to keep doing this. I know I did the same thing last week, and I don’t want to keep doing this. Can we talk? Can you help me? Can we get a plan so I won’t do this again?” You’re expressing the desire to change your behavior.



I had a couple in my office. The wife said to me—because I was explaining this to them in the counseling session—and she said, “Well, I can give you a perfect example of that repenting thing.” She said: “Several years ago, when our baby was little, my husband lost his temper with our baby. The baby was crying, and he did everything he could to get the baby to stop crying. He couldn’t get the baby to stop crying. So, he got angry with the baby. He picked up our baby and started shaking our baby. And when he did,” —she said—“I grabbed our baby and said, ‘Don’t do that to our baby!’ I ran to our bedroom, just sobbing with our baby.”

She said, “Ten minutes later, he knocked on the door and asked me if he could come in. He walked in and said, ‘Honey, I can’t believe I did that. You know that I love our baby. I don’t ever want to do that again. [Sorrow in voice]



I don’t ever want to do that again. I love our baby. Can we talk? Can you help me? Can we get a plan so that I’ll never do that again?’”

She said, “That time, I sensed he was so sincere. We just started talking about it. We came up with a very simple plan——that if he ever felt himself getting hot with one of our children, he would just turn to me and say: ‘Honey, I’m getting hot. I have to take a walk.’ He’s never lost his temper with a child since then.” She said, “He’s taken several walks, [Laughter] but he’s never lost his temper.”

You see, for some people, this is what it means to apologize. If you don’t express the desire to change your behavior—which is what repentance means—then, in their mind, you have not apologized. Here’s what Peter said in Acts, Chapter 2, in verse 38: “Repent and be baptized, every one of you, in the name of Jesus Christ, for the forgiveness of your sins.”



Jesus Himself came preaching repentance. Repentance is big in the New Testament and the Old Testament. Repentance means turning around—turning away from the behavior.

Number five is actually requesting forgiveness—requesting forgiveness: “Will you forgive me? I hope that you can find it in your heart to forgive me.” Now, again, I’m guessing that, for some of you, you have never thought of this. You have never asked for forgiveness—you say: “Well, Gary, wait a minute. If I’m apologizing in some of those other ways, I mean, don’t they know that I want to be forgiven? Why do I have to ask for forgiveness?” Well, for some people, this is what it means to apologize.

Dr. Thomas’s mother said to her, “Honey, I can give you a perfect example of that at work.” She said: “I have a friend at work. We’ve been friends for 15 years. I noticed that, for two or three days, this friend of mine had seemed to be rather cold. So, at a break, I said to her, ‘Is everything all right between you and me?’—that’s what friends do—‘Is everything all right between you and me?’ And my friend said, ‘You know what I don’t like about you? You don’t ever apologize.’”

And her mother said, “I was blown out of the saddle. I said, ‘What are you talking about?’ She said, ‘You remember, three weeks ago, when you did da-da da-da da-da?’” She said, “Yes, I remember that; but I told you I was sorry!” The lady said, “I know, but you never asked me to forgive you.” Her mother said, “Well, then, let me ask you to forgive me.



“I value our relationship. So, would you please forgive me?” The lady said, “Sure!” [Laughter]

You see, it wasn’t that she didn’t want to forgive her. It’s in her mind her mother had never apologized to her. She was waiting for the apology. For some people, this is what it means to apologize. This shows that you value the relationship. When you ask forgiveness or you say, “I hope you can forgive me,” you’re expressing to them that you value this relationship; and you want this to be dealt with. You want to remove the barrier and come back into the relationship.


Bob: Well, we’ve been listening to a message from Dr. Gary Chapman, who was one of the speakers onboard the Love Like You Mean It marriage cruise a couple of weeks ago—talking about conflict resolution. I remember Dennis hearing Scott Stanley, who’s a researcher from the University of Denver—

Dennis: Right.

Bob: —I remember hearing him say that the ability for a couple to resolve conflict is the key skill in a marriage relationship.



Dennis: Right.

Bob: If you want to know whether a marriage will go the distance: “How well does that couple resolve conflict?” That’s the key issue.

Dennis: It’s a way of showing respect for one another. Here’s what I want to just read to everybody who just listened to what Dr. Chapman just shared. Listen to Paul’s words in Colossians, Chapter 3, verse 12, “Put on then, beloved, compassion, kindness, humility, meekness, and patience;” Now, here’s what Gary was talking about: “bearing with one another, and if one has a complaint against another, forgiving each other; just as the Lord has forgiven you, so you must also forgive.”

What a great exhortation—that if we practice, in the marriage relationship, Bob, I think it’s what insures a marriage relationship can go the distance.



Bob: Yes, and I’d just add to that a little preventive maintenance in your marriage from time to time—having a time for the two of you to get away, and to celebrate, and relax, and to enjoy being together, as a couple. You might want to consider being with us next year on the Love Like You Mean It marriage cruise—February 9th-13th—we’re going to be leaving from the port of Miami, going to Key West and then to Cozumel. The ship is about 50 percent sold-out, right now. We have some special early-bird pricing happening between now and next Friday, March 14th.

So, it you’d like to join us and be on the cruise next year, go to and click on the link you see there for the Love Like You Mean It marriage cruise. Voddie Baucham’s going to be with us next year. We’re also going to have Kirk and Chelsea Cameron onboard. We’re going to have Andrew Peterson. Guy Penrod from the Gaither Vocal Band is going to be there—Michael Junior—and we have some special guests we have not been able to announce quite yet.



We hope to have this tied together pretty soon—we’ll let you know. It’s going to be a great week. Find out more—go to Click the link for the Love Like You Mean It marriage cruise, and we hope you can sail with us next February.

Now, tomorrow, we’re going to hear more from Dr. Gary Chapman about how we seek and grant forgiveness—how we say, “I’m sorry,”—and how we forgive one another. Hope you can join us for that.

I want to thank our engineer today, Keith Lynch, and our entire broadcast production team. On behalf of our host, Dennis Rainey, I'm Bob Lepine. We will see you back tomorrow for another edition of FamilyLife Today.

FamilyLife Today is a production of FamilyLife of Little Rock, Arkansas.

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