“I choose to invest my life into FamilyLife because, as I re-entered the workforce after being a stay-at-home mom for five years, I wanted my work to matter since it would take my time away from my family. I am grateful to be able to use my talents to affect the changes that God can use to save a marriage or secure the legacy of a family. It makes my work worthwhile and removes some of the guilt of being a working mom.”

–Shannon

Would you prayerfully consider if this is where the Lord is leading you to serve?

Open Positions

If you see a role or two you are interested in, or have questions, let’s talk.  Please fill out this form and our team will reach out to you promptly!

Local Movement Leader – Orlando

Create Networks for Win Build Send Ministry in the context of Marriage and Family Ministry. Give leadership to a team of Christ-like multipliers (guides) who launch & build a win, build, send movement in the context of marriage and Family to reach every home.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Learn the Community

  • Able to embrace creating something from nothing (entrepreneurial spirit).
  • Engage in systematic learning of felt needs, pain points, and strategic opportunities in your local marriage and family space (learn from individuals, groups, churches, etc)
  • Explore collaboration and partnership opportunities with churches and organizations that adds value to the church/organization.
  • Explore sustainable ways to connect with marriages and families far from God.
  • Prototype offerings to minister to the felt needs and pain points (especially for the rising generation of 20 and 30 somethings, and people of various ethnic backgrounds)
  • Discovering some fresh ways of ministering WITH people, not just TO people.
  • Mobilize and encourage an environment that proactively builds relationship, trust, and partnership across cultures.
  • Learn with your team basic principles, practices, and cultural competency in order to effectively bring the gospel to every home.

Lead a Team

  • Provide vision and direction; lead your team through consistent strategic planning processes
  • Coach and shepherd your team by loving them, serving them and caring for them.
  • Make sure that each team member is in a cycle of development. Cycle of planning and development
  • Equip and empower your team toward effectiveness in the mission.
  • Lead your team to embrace and launch ministry in various cultures.

Line-up Resources

  • Build teams of Christ-centered guides by wisely selecting from varying ethnic backgrounds, allocating and empowering staff, volunteers and partners.
  • Identify and ensure that your team has the necessary resources (money, supplies, expertise and technology) and is allocating them effectively to reach your scope.

Recruiter

Vision caster who is strong in discernment, listening, and encouraging others to take next steps of faith. A recruiter is the first touch point to journey with people who are feeling called to be a part of something bigger and join a movement of people looking to win, build and send in the context of marriage and family.

for this position:

  • Represent FamilyLife to prospective new staff in a variety of in person, and virtual spaces (career fairs, recruiting events at Cru, phone calls)
  • Actively have recruitment conversations from the different lead channels seeking to uncover those the Lord may be directing to FamilyLife
  • Update CRM (Salesforce) regularly and with faithfulness for accurate cross team collaboration
  • Assist in the planning and execution of recruiting events like OneWeekend and Ministry Preview 
  • Actively raises and maintains financial support necessary to support wage compensation requirements according to corporate compensation policies and set rates.

knowledge of:

  • Oral and written communication skills
  • Google drive suite of applications (Gmail, docs, sheets etc)
  • Basic computer skills and problem solving abilities (What to do if an application stops working)

ability to:

  • Communicate effectively in both in person and virtual environments that bring about ease and trust with the other party
  • maintain a “recruit for the whole” posture. We don’t just represent FamilyLife, but all of Cru
  • Work independently with little direction or supervision
  • Maintain flexibility and adaptability to meet the shifting needs of the ministry
  • Work well in an environment where one talks with people 4-5 hours a day

education and/or experience:

Preferred bachelor’s degree and some prior recruiting experience, but not required.

Service Specialist

Under the general direction of the Director of Resources and alongside the Contact Center Team, answer inbound calls and provide customer support in a fast-paced office environment that meets the needs of FamilyLife constituents with excellence. Serve customers by directing phone calls, scheduling conference room bookings and set ups.

ESSENTIAL DUTIES AND RESPONSIBILITIES

As an employee with Cru:

  • Actively and intentionally grow in his/her Christian faith
  • Maintain a positive witness for Christ
  • Express a dependence on the Holy Spirit
  • Share what God is teaching him or her
  • Consistently attend and participate in team/ministry devotional times.

FOR THIS POSITION:

  • Answer incoming calls and queries.
  • Efficiently operate the switchboard while maintaining a warm and clearly understood greeting.
  • Assist customers with orders, registrations, donations, customer support
  • Answer inquiries through email, social media platforms, and online chat
  • Navigate various computer systems and data bases to efficiently serve the customer
  • Coordinate with team members and other departments
  • Provide staff with general building information, as requested.
  • Connect calls using good problem solving and decision-making skills to best handle the call.
  • Receive and coordinate work orders for Office Services.
  • Represent the ministry with a positive attitude and excellent customer service skills.

OTHER FUNCTIONS (Non-essential)

  • Demonstrate and model personal spiritual discipline and assist in development of an environment on the team where individual team members grow in their own Christian walks.
  • Engage in the staff development process including creating and implementing a Personal Development Plan (PDP) targeting areas of growth.
  • Perform related duties or special projects as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE OF:

  • Modern office practices, procedures, and equipment
  • Correct English usage, grammar, spelling, punctuation, and vocabulary
  • Oral and written communication skills
  • Phone techniques and etiquette
  • Record keeping techniques and alpha-numeric filing systems.
  • Interpersonal skills using tact, patience, and courtesy
  • Intermediate personal computer operation and word processing
  • Intermediate use of Call Center technology, i.e. databases and phone systems
  • Intermediate use of Microsoft Office, Gmail, Google Drive, and Google Docs
  • Salesforce
  • Basic research methods.
  • Basic math applications.

abilities:

  • Answer telephone and greet callers warmly and professionally.
  • Demonstrate strong interpersonal skills using tact, patience and courtesy.
  • Establish and maintain cooperative working relationship with others.
  • Communicate effectively both orally and in writing, using tact, patience and courtesy.
  • Work independently with little direction or supervision.
  • Work confidentially with discretion.
  • Perform clerical duties such as filing, typing, duplicating and maintaining routine records.
  • Learn, apply and explain rules and policies related to all Lake Hart Services teams.
  • Understand ministry philosophies, strategies and emphasis.
  • Use Windows based applications and computer spreadsheets.
  • Handle various situations, including emergencies, complaints and irate customers.
  • Prioritize, plan and organize work.
  • Work cooperatively with others.
  • Represent ministry with professionalism and have an intentional customer focus.

EDUCATION and/or EXPERIENCE:

Any combination equivalent to: graduation from high school and three years- experience in customer and public service oriented work. Must possess sufficient training and experience to demonstrate the knowledge and abilities listed.

LEGACY PARTNER SPECIALIST

If you love connecting with people, praying for them, writing notes, and encouraging them in their ministry role as raving fans and monthly supporters of FamilyLife, this role is for you. The Legacy Partner participants are people who fund FL outreaches by giving on a monthly basis. We want these ministry partners to truly feel like they are “insiders” by having Legacy Partner champions personally connecting with them to express our gratitude and encourage their ongoing involvement.

essential duties and responsibilities:

Support Legacy Program staff to strengthen communication via direct mail, email, text, or telephone to cultivate and steward current donors – including but not limited to:

Priority Duties
  • Use “Soon to Lapse” Report to call each donor (script provided) thanking them and encouraging them to update their credit card information.
  • Use the “Lapsed” report to call each donor (script provided) thanking then for their past support and asking if we can re-enroll them in the LP (outline benefits and value to ministry work)
  • Send a handwritten welcome note to any “new” LP donors (notecards Joy had). During match months, when LARGE numbers of LP’s come in, utilize the prayer service to send out Welcome Cards.
  • Work with list of repeat donors, sending personalized email, phone call, text or mailing to ask them to become a LP (Specific benefits need to be outlined)
  • Reach out to larger monthly donors and offer a special gift once a year (those giving $100+)?
Secondary Duties:
  • Work with Legacy Partner staff to organize LP questionnaire data to better serve and engage the LP donors
  • Follow up on LP prayer requests with a personal phone or email response.
  • Update and maintain key reports on a monthly basis.
  • Coordinate premium and resource distribution.
  • Provide limited support to the call center when issues arise.

Other Functions (non-essential):

Must possess ability to perform other duties as assigned.

knowledge of:

Scripture, fundraising, sales, customer service, interpersonal skills, oral and written communication, effective working knowledge of office computer software (i.e. Microsoft Office, Gmail, Salesforce, etc.), teamwork, motivation, planning and organizing, professionalism, adaptability, dependability, initiative.

ability to:

  • Good listener, good verbal and written communication skills
  • A passion to connect with people
  • An encourager and spiritually mature
  • Committed to excellence
  • Good discernment skills

education and/or experience:

Associates degree (B. A.) or related experience

Event Planner

Detailed oriented individual looking to use organizational and project management skills to plan and execute FamilyLife’s NEW Weekend to Remember getaways and other events as a way to reach people with the gospel, provide present day help and hope and encourage others to live on mission. An Event Planner is on the frontlines of these events connecting with hotels, making sure staff, attendees, and volunteers have what they need to make these events catalytic movements that propel communities into spiritual multiplication in the context of marriage and family.

Web Content Implementation Specialist

The Web Content Implementation Specialist is responsible for updating FamilyLife’s websites and associated content. This position is responsible for building, uploading, and deploying digital content and ensures ongoing improvements to the website. The Web Content Implementation Specialist will help manage the integrated content workflow coming from the marketing, audio, creative and other ministry teams to ensure that all requested content is flowing smoothly onto the websites.

for this position:

  • Execute brand content; produce, develop and deploy site refreshes across our various websites; including but not limited to: building and loading banners, landing pages, homepages and other creative assets for the website and marketing materials
  • Upload and manage digital assets; including but not limited to: copy, images, audio, videos
  • Manage Podcast creation, delivery and optimization
  • Manage the FamilyLife App
  • Work with creative/marketing teams to develop new site content (banners, landing pages, etc) to enhance the user experience
  • Liaise with 3rd parties to coordinate system updates and releases for WordPress and plug-ins as needed.
  • Provide support across site analytics, insights and testing
  • Actively and intentionally grow in his / her Christian faith
  • Maintain a positive witness for Christ
  • Share what God is teaching him or her
  • Consistently attend and participate in team / ministry devotional times

Other Functions (non-essential): Perform related duties or special projects as assigned

knowledge of:

  • Content Management Systems and how they work, with an emphasis on WordPress/CSS/Adobe
  • Knowledge of and experience with using Google Analytics and Google Tag Manager to report on and provide actionable insights.
  • Knowledge of industry best-practices, including content delivery standards and usability.
  • Knowledge of and experience with Search Engine Optimization
  • Knowledge of Facebook Pixel implementation and Google Adwords a plus

ability to:

  • Excellent written and verbal communication skills and interpersonal skills with demonstrated ability to facilitate efficient meetings
  • Strong analytical and problem solving skills
  • Demonstrated ability to drive projects and meet critical deadlines
  • Attention to detail and ability to work with complex projects
  • Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand.
  • Ability to work well in a team
  • Bilingual in English and Spanish a plus

education and/or experience:

  • Bachelor’s degree required.
  • 3-5 years experience managing websites
  • Must have HTML and CSS skills
  • Experience with PHP and Javascript preferred.
  • Experience using Photoshop
  • Experience with Google Analytics
  • Experience with Google Tag Manager
  • Experience with podcast optimization and promotion
  • Demonstrate an understanding of website usability/web optimization best practices
  • Experience managing WordPress CMS or with a similar CMS platform is required
  • Ability to work well independently and under pressure, as well as be highly responsive to business needs

National Ministry Rep

Mediator who helps connect others to events like FamilyLife’s NEW Weekend to Remember Getaway and other events that share the gospel and are designed to not only provide present help and hope but be a catalytic event to launch people to win, build, and send in their local communities. Not only connecting others to FamilyLife events but coming alongside churches and communities to use trusted resources to fuel movements for Christ in the context of marriage and family.

Recruitment manager

The Recruitment Manager will cast vision for Kingdom impact and coordinate the conversation, develop, and implement strategy, and resource others who are also seeking to invite/recruit to missional opportunities. Leads a dynamic team of culture shapers and leaders in bringing in the next generation of FamilyLife staff. 

for this position:

Strategy/Operations/Management
  • Build, develop, and lead your team of young and diverse Recruiters.
  • Train new recruiters in recruiting best practices.
  • Work in partnership with business partners to have all open positions available for candidates to review.
  • Work with Ministry Rep/Local dept to build out new recruiting process from volunteer pools.
  • Be an advocate for the Unique Journey process (staff women) being shepherded with the same intentionality as staff men.
  • Keep mobilization pipeline data up to date and accurate.
  • Know the needs of FamilyLife across departments and help your team connect applicants to the best matched position.
  • Represent FamilyLife in the Cru Mobilization Guild, bringing our learnings, and bringing back best practices to work in synergy with the rest of Cru.
  • Provide facilitation during mobilization events.
  • Clear the path for your team to help them accomplish their objectives.
  • Determine annual budget for team.
  • Consistently attend and participate in team/ministry devotional times.
Recruitment
  • Shepherd, coach, and serve as the advocate for those whom God is directing to FamilyLIfe (RO Lake Hart, Cru Transfers, Field Staff, Part-time field staff).

Other functions (non-essential)

Demonstrate and model personal spiritual discipline and assist in development of an environment on the team where individual team members grow in their own Christian walks.

Personal development – engage in the Staff Development process including creating and implementing a Personal Development Plan (PDP) targeting areas of growth.

Perform related duties or special projects as assigned.

Local Movements Chief of Staff – Orlando

Serves as a leader and assists with the planning and implementation of the strategic vision of the FamilyLife Local ministry by overseeing and developing processes. Provides key leadership in inter-departmental relationships. Promotes communication and cooperation among divisions to create a spirit of unity in the Local Movement ministry.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Work with the National Director and Local Lead Team to set strategic priorities for FamilyLife Local.
  • Develop agendas for the executive team and lead team meetings in conjunction with the National Director. Work with the National Director on calendar management.
  • Coordinate with the National Director and lead team members in implementation of and reporting on projects that support the strategic priorities.
  • Ensure effective communication within the team, cross-functionally, and within outside CRU ministries. Assign other lead team members, as appropriate to inter-department collaboration projects.
  • Coordinate with the Operations Manager on personal and placement issues within the Local team.
  • Coordinate with Operations Manager on monthly financial reports and account management.
  • Manage inter-departmental strategic projects.

OTHER FUNCTIONS (Non-essential)

  • Demonstrate and model personal spiritual discipline and assist in development of an environment on the team where individual team members grow in their own Christian walks.
  • Personal development – engage in the Staff Development process including creating and implementing a Personal Development Plan (PDP) targeting areas of growth.
  • Perform related duties or special projects as assigned

SUPERVISORY RESPONSIBILITIES

  • Supervise the Operations Manager
  • Supervise other members of the Lead Team as determined by the National Director
  • Manage close relationships with liaisons from HR, Development, and Ministry Representative Team

Executive Assistant

Under the general direction of an assigned supervisor, perform a wide variety of complex clerical, typing, stenographic and secretarial duties for a Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Serve as Executive Assistant to the Senior Director Brand Strategy (Supervisor), relieving the supervisor of a variety of technical and administrative duties; assist others assigned to supervisor by performing secretarial and clerical duties as required.
  • Take and transcribe dictation, including material of a confidential nature; prepare and type a variety of correspondence, agendas, memoranda, reports, minutes, contracts and other materials; record and transcribe minutes from a variety of meetings.
  • Utilize a computer to enter data, prepare reports, prepare correspondence or other purposes. Arrange and schedule a variety of meetings and conferences; establish and maintain complex interrelated filing systems.
  • Communicate between the supervisor and staff, the public or, other Ministry officials.
  • Review and proof documents, records and forms for accuracy, completeness and conformance to applicable rules and regulations.
  • Review reports and maintain records of expenditures; assist in preparing budget reports.
  • Compose correspondence; report information in person or by telephone where judgment, knowledge and interpretation of policies and regulations may be necessary.
  • Provide work direction and guidance to other staff as assigned.
  • Identify and refer matters to the assigned supervisor or staff member in order of priority. Receive visitors, schedule appointments, screen visitors and phone calls and refer to appropriate staff members.
  • Disseminate information from supervisor to staff; serve as liaison between supervisor and staff.
  • Communicate with Ministry and outside sources to resolve problems, schedule meetings, provide or receive information, schedule maintenance and repair of equipment.
  • Administer petty cash fund, and other small dollar purchases, make travel arrangements, send out annual reports, keep personnel rosters, and perform special projects as assigned.

Innovative Event Ministry Team Manager (Orlando)

Recruit, manage, support, and serve all Ministry Team for all Innovative Events. Ministry Teams include: speakers, artists, entertainers, volunteers, and sponsors for various events.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Pre-event Responsibilities

  • Artist / entertainer / speaker offers and recruitment and review FLToday speakers for possible involvement on the cruise – interface with audio team for recommendations.
  • Artist / entertainer / speaker negotiations and contract details and tracking
  • Volunteer recruitment, communication, training, onsite management, appreciation, and reporting (Cruise scheduling works with Business/Project Manager)
  • Event sponsor recruitment (For events that have this) including updating the packages and pricings each event.
  • Responsible for Ministry Team event registration (may be accomplished through a reporting position*)
  • MT communication plans and Ensure payment for all speakers, artists, etc. and Work with onsite event store manager to secure any artist / speaker product — responsible for this process.
  • Arrange sponsors shipments for booth materials

Onsite Responsibilities

  • Ministry Team transportation to / from / during events and MT lodging and manage any MT concierge service needed onsite including artist / speaker hospitality strategies.
  • Volunteer management and training and Sponsor booth setup plan and assistance and Set up /manage onsite check-in for various events

Post Event Responsibilities

  • Evaluation of the Volunteer / MT process and experience and make adjustments accordingly and reporting results of the event to MT

Other Responsibilities:

  • Participate in planning / creating innovative events and Manage potential support staff to this role
  • Learn / understand Cvent & Rezmagic reservation systems and know how to do a defined list of tasks within them
  • Run the prayer strategy for various event with input from IE Director and Blended Manager
  • Assist the Speaker Team Manager with speaker retreat tasks – attend and serve at the speaker retreat.

Content Relationship Coordinator

Liaise and build relationships with social media, blogging, and podcast influencers who are also friends of FamilyLife.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Enthusiastically and professionally initiate, build, and engage in regular influential relationships with social media influencers, podcasters, and bloggers to further increase the reach of FamilyLife to new people and demographic groups.
  • Promptly distribute FamilyLife (at times exclusive) resources, downloads, marketing copy, and perks to drive marketing and name-acquisition efforts.
  • Assist in development and implementation of tiered reward system for varying levels of influencer promotion/participation.
  • Represent FamilyLife well to influencers and in social media with promptness, professionalism, gentility, etc. Occasionally broker conflict with a frustrated or problematic influencer.
  • Monitor, research, and strategically capitalize on trends and opportunities in social media, podcasting, and blogging to provide the most relevant services to influencers.
  • Assist in concepting responsive, relevant downloads and marketing opportunities.
  • Communicate with social media director regarding social media cross-promotion, etc.
  • Creatively suggest to FamilyLife further opportunities with influencers.
  • Obtain necessary copy, images, downloads, etc. for influencer communications
  • Project manage responses from influencers and timely distribution of requested resources.
  • Monitor influencers’ social media and related statistics to evaluate fulfillment/effectiveness of commitments/relationships, as well as for cross-promotion opportunities and mentions on FamilyLife social media.

Staff Communications Specialist (Orlando)

FamilyLife’s Staff Communications Specialist is a strategic, collaborative communications professional who creates and implements staff communication strategies that support FamilyLife’s cultural values and help the ministry succeed in caring well for staff. This position works collaboratively and cross-functionally on a variety of employee communications projects that strengthen our internal brand reputation while also informing, inspiring and mobilizing FamilyLife employees to support ministry wide priorities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide comprehensive staff communications support for ministry wide teams
  • Draft staff communications and serve as staff communications counsel for senior leadership as needed
  • Craft staff communications for brand communication plans including ministry announcements, brand campaigns, and ministry launches
  • Collaborate with the Brand Communications Manager and Brand Marketing team to align staff communications with external constituent communications plans, aligning both strategy and tone so that ministry teams communicate with one voice
  • Administrator for the Internal Communications FamilyLife Staff group on Workplace.
  • Extend staff communications to the group, review/approve posts from FamilyLife staff, moderate comments in the group, and enforce messaging guidelines for the group
  • Weekly staff “in the Know” newsletter implementation including collecting submissions from staff, decision-making regarding alignment with “In the Know” guidelines, and newsletter deployment in email and via Workplace
  • Collaborate with leadership and LDHR team to create staff team meeting agendas and host or moderate staff team meetings as needed
  • Brand Team representative and liaison with FamilyLife Culture & Communications Team
  • CRM Analyst (Orlando)

    Provide insight to drive improved retention and efficiency to meet growth objectives. Interpret data, formulate reports and make recommendations to identify opportunities for lift. Develop the tools necessary to enable continuous improvement of marketing performance through analysis of marketing programs and constituent performance models and campaign analysis. The position is focused on providing well-conceived, accurate and impactful information to assist management in making decisions to improve performance.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Analyze data as it relates to existing constituents through CRM, BI, Salesforce and other data sources.
    • Offer insights from marketing/brand and CRM analytics to suggest solutions to address constituent needs.
    • Collaborate and offer strategic input regarding multi-channel marketing, acquisition and content marketing campaigns.
    • Perform analysis underpinning key strategic and tactical initiatives. Provide management with data-based support for decisions and strategies.
    • Design, measure, test initiatives to drive communication and targeted marketing — included but not limited to propensity and response driver analyses. Support loyalty
      program and lifecycle marketing.
    • Structure, direct and perform detailed data collection and analysis of marketing operations, performance metrics, costs and constituent segmentation to enable growth
      and efficiency.
    • Ensure that all integrated marketing campaigns embrace monitoring, measurement, analysis, and continuous optimization.
    • Manage and maintain predictive models and constituent segmentation schemas.
    • Develop high-level summaries of analytics and findings in clear and concise terms.

    Specific areas of analysis include:

    • marketing operations process and financial analysis
    • forecasting, market segmentation
    • predictive modeling, package analysis
    • trend analysis
    • variance analysis
    • explanation and timely performance reporting.
    • Drive the process of institutional intelligence from problem/opportunity to data to information to knowledge
    • Quantify system-wide tangible and intangible benefits related to loyalty metrics and lifetime value of marketing driven activities.
    • Translate analyses into high-level, executive presentations with emphasis on delivery of meaningful information and comparisons providing insight into drivers of decisions.

    Weekend to remember Marketing Coordinator

    If you’re someone who loves data, can identify emerging market trends and gets excited about digging into budgets and ROI’s, this is the job for you! FamilyLife’s Weekend to Remember is looking for a passionate “analytics translator” to help coordinate and report on their marketing efforts across multiple channels including print, radio, web, social media & more.

    Innovative Events Media Coordinator

    Serve as a key member of the FamilyLife Innovative Event team coordinating all of the processes and file management of digital and media files needed for all events. Also be trained to function in the role of a Weekend to Remember Technical Director for certain WTR events.

    Responsibilities:

    • Work with the producer of various IE events to identify graphical needs for an event.
    • Create a list of digital assets needed for each event, including motion video, slides,
      audio tracks, lower thirds, presentation templates, countdown timers, etc.
    • Work with Ministry Team Manager to receive digital assets from guest speakers (motion
      video, slides, images, key message points)
    • Work with graphic designers to create templates for each event.
    • Work with graphic designer for custom slide elements
    • Work with video designers to create video elements such as session bumpers, speaker
      bumpers, etc.
    • Receive ALL digital assets for event and organize them into a digital package to transfer
      to production partner (i.e. church staff, production company, etc)
    • Populate Planning Center with file names for each digital asset used in the event, and
      manage any changes to digital assets up to and throughout the duration of the event.
    • Oversee execution of all digital assets for all events.
    • Manage content onsite for events for any needed TV channels, audio playlists, and
      digital signage.
    • Maintain archive of video content
    • ***Be available for WTR production team to function in the role of a Technical Director
      for a max of 2 events per season (fall/spring)
    • Interface with FamilyLife Audio Group for specific audio requirements for audio that
      might be used by FLAG.
    • All Access Pass Management:
    • Work with production partners to receive audio and digital recordings of the
      event.
    • Create individual video and audio files for the All-Access Pass for each event
    • Manage the FamilyLife All-Access site.
    • Upload individual video files to Brightcove Servers in conjunction with All-Access
      Site

    As an employee with Cru:

    • Actively and intentionally grow in his/her Christian faith.
    • Maintain a positive witness for Christ.
    • Express a dependence on the Holy Spirit.
    • Share what God is teaching him or her.
    • Consistently attend and participate in team/ministry devotional times.

    OTHER FUNCTIONS (Non-essential)

    Perform related duties or special projects as assigned.

    QUALIFICATIONS:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable
    individuals with disabilities to perform the essential functions.

    KNOWLEDGE OF:

    • Modern office practices, procedures and equipment – including video conferencing tools
    • Correct English usage, grammar, spelling, punctuation and vocabulary.
    • Oral and written communication skills
    • Ministry organization, operation, policies and objectives
    • Interpersonal skills using tact, patience and courtesy

    ABILITY TO:

    • Basic video and graphics creation and editing skills
    • Basic competencies with the following programs and platforms:
      • Adobe suite of graphics programs (Premiere Pro, Photoshop, Illustrator. InDesign
        a plus)
      • PowerPoint
      • ProPresenter
      • Planning Center
      • Mac and Windows operating systems

    Brand Marketing Strategist

    The Marketing Strategist works with the CRM Director to help manage day-to-day marketing planning and execution for ministry objectives. Applies working knowledge of market research, analytics and intel to develop and organize plans that competitively differentiate and ensure the growth of constituent value, retention, and overall brand infinity. Builds strong relationships with stakeholders across the ministry to advance the strategic vision.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Manage CRM and marketing initiatives
    • Optimize omni-channel experience by maximizing constituent retention and revenue from the following: events, products, and donations
    • Create and manage integrated marketing programs by collaborating across teams and/or departments
    • Collaborate with teams to translate marketing requirements into campaigns
    • Assist in implementation of CRM tactics and/or email execution
    • Consult with internal stakeholders and external agencies to execute campaigns and provide segmented audiences for greater campaign efficiency

    KNOWLEDGE OF:

    • Google tools- Google doc, slide etc..
    • Adobe Campaign tool.
    • CRM technology support and data hygiene.
    • Working knowledge of BI tools, analytics, marketing execution and email systems.
    • Salesforce Sales, Service and Marketing cloud and other CRM tools and practices.
    • Data mining tools.
    • How to create and manage integrated marketing programs to include: marketing planning; driving strategies for email and digital marketing.
    • How to lead cross functionally

    Digital Content Project Manager

    Under the direction of the Sr. Director of Direct Reach, plan, organize and track a wide variety of project management and administrative duties related to content and digital. Work closely with Content and Digital leaders and directors to make sure the scope and direction of each project is on schedule, as well as other departments for support.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Set deadlines, assign responsibilities and monitor and summarize progress of projects.
    • Prepare reports for upper management regarding status of projects.
    • Ensure that all projects are delivered on-time, within scope and budget.
    • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
    • Ensure resource availability and allocation.
    • Develop a detailed project plan to monitor and track progress.
    • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
    • Measure project performance using appropriate tools and techniques.
    • Report and escalate to management as needed.
    • Manage the relationship with the client and all stakeholders.
    • Perform risk management to minimize project risks.
    • Create and maintain comprehensive project documentation.
    • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
    • Track project performance, specifically to analyze the successful completion of goals
    • Meet budgetary objectives and make adjustments to project constraints based on financial analysis.
    • Develop comprehensive project plans to be shared with clients as well as other staff members as needed
    • Attend and/or assist with quarterly training sessions for project managers within Cru.
    • Assist with the implementation of human operating systems across the department as needed./li>

    EDUCATION AND/OR EXPERIENCE

    Any combination equivalent to 2-3 years college level coursework in business administration or related field and at least 3-5 years experience in an office management or administrative positions of increasing responsibility including advanced level computer applications and willingness to learn the technical aspects of the position. Relevant, industry accepted PM Certifications related to the systems staff will administer/manage is preferred. Including, but not limited to:

    • CSM certified
    • PMP certified
    • CAPM certified
    • Design Sprint Master certified
    • Six Sigma certified

    Content Writer for New Audiences

    Under the direction of the Manager of Content Strategy, create and edit articles and other written content, primarily for the FamilyLife website.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Write articles for new audiences and/or as assigned for FamilyLife website, blogs, and other digital platforms.
    • Responsible for department daily mail pickup and distribution to remote sites.
    • Write devotions for YouVersion.
    • Attend training in writing, editing, and editorial planning.
    • Ideate for articles for website.
    • Assist with special editorial projects as assigned.

    Global Outreach Executive and Operations Assistant

    Provides administrative and operational support to the Global Outreach Team.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Executive Assistant: Schedule virtual and live meetings with Global Vice President and prepare agendas and notes as needed, prepare presentations and reports, maintain a suspense list of Global Outreach projects and activities and monitor status.
    • Communications: Route incoming communications to the appropriate Global Outreach Representative for their response, assist with preparation of quarterly Global newsletter, assist with proofing and editing of Global Outreach training materials, posting Global communications on Workplace, etc.
    • Contracts and Licensing: Work with Cru/FamilyLife legal administration to prepare contracts for translation and licensing of FamilyLife resources for use in foreign countries. Maintain an electronic library of translated resources available for worldwide distribution.
    • International Orders: Assist global partners with orders of FamilyLife resources.
    • Budget Support: Assist with preparation, entry and monitoring of the Global Outreach department budget. Coordinate processing of approved expenses.
    • Foreign Travel Protocols: Assist FamilyLife Global Crisis Manager by collecting and maintaining Cru Travel Sheets and other records to support Cru’s Risk Management and Crisis Management.
    • Event Planning: Assist with planning and logistical arrangements of Global Summits and Global Offsite meetings, e.g. mailing records of attendees and their travel arrangements and special needs, arranging for facilities, making arrangements for meals and housing, drafting letters if invitations for international guests, etc.

    Contact Center Manager

    The Contact Center Manager is responsible for providing excellent customer service to FamilyLife’s constituents through all connection points including: phone, e-mail, chat, and social media. This role requires a strong and caring leader with experience in leading others to consistently delight constituents.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Build a strong team by providing direction, delegation, counsel and expertise to individual team members and the team as a whole.
    • Provide regular training and coaching to team members in providing excellent service.
    • Manage Service Specialist workload to quickly and efficiently respond to constituent needs.
    • Implement and maintain systems for quality assurance and constituent feedback.
    • Ensure excellent service to staff at FamilyLife Service Center and in the field.
    • Collaborate with other ministry teams and departments to ensure that the Contact Center is fully informed.
    • Promote continual focus on exceeding customer expectations, process analysis and improvement and implementation of changes as necessary.

    knowledge of:

    • Telephone techniques and etiquette.
    • Record keeping techniques and alpha-numeric filing systems.
    • Basic research methods.
    • Basic math applications.
    • Operation of normal office equipment, including personal computer.
    • Each position as it functions and interacts with the others on the team.
    • Customer Service best practices.
    • Oral and written communication skills
    • Interpersonal skills using tact, patience and courtesy
    • Basic personal computer operation, including word processing, spreadsheets, and database management

    ability to:

    • Supervise, train, and evaluate personnel.
    • Demonstrate strong interpersonal skills using tact, patience and courtesy.
    • Provide work direction to others.
    • Establish and maintain cooperative working relationship with others.
    • Communicate effectively both orally and in writing, using tact, patience and courtesy.
    • Develop, monitor and oversee budgets for the general operation of the Customer Service Team
    • Work independently with little direction or supervision.
    • Work confidentially with discretion.
    • Use Windows based applications and computer spreadsheets.
    • Handle various situations, including emergencies, complaints and irate customers.
    • Prioritize, plan and organize work.
    • Work cooperatively with others.
    • Learn, apply and explain rules and policies related to all Lake Hart Services teams.
    • Represent ministry with professionalism and have an intentional customer focus.

    education and/or experience:

    College degree required and 4 years of related experience; or equivalent combination of education and experience.

    Family insights specialist

    We are looking for a Family Insights Specialist who has a passion for developing a system to design, manage, and monitor qualitative and quantitative studies.

    A qualified candidate should be able to quickly pivot when issues arise and ensure that studies run as smoothly as possible.

    Additionally, this person has the ability to consult and have strategic conversations with other members of the Brand Team to ensure the studies have the correct research goals, recruitment approaches, and analysis methodologies.

    Finally, the Family Insights Coordinator collaborates with the Family Insights Collaborative during the interpretation and presentation phase of studies to add value to the work of the team.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Develop and review screeners to ensure they will lead to qualified participants
    • Participant recruitment and study execution: schedule, communicate, manage logistics, provide general platform support on your projects and follow up ensuring outstanding participant experience
    • Ensure on-time project completion and quality of deliverable(s)
    • Manage multiple requests, resources and projects at once
    • Generate project collateral to remain organized and keep stakeholders informed
    • Proactively communicate with key stakeholders to maintain clarity and consistency throughout project progress
    • Engaging with Family Insights Collaborative during analysis, interpretation, and presentation to deliver meaningful insights
    • Partner with Project Managers and Researchers to deliver full service projects
    • Develop and document processes that can be easily shared with other team members
    • Solid understanding of the UserTesting platform and roadmap, with a focus on the best practices, limitations and creative solutions/workarounds in setting up and executing studies while keeping documentation current as methodologies and the platform evolves
    • Works with the client during discovery to define recruitment criteria and guides client recruiting within the UserTesting Panel and FamilyLife’s panel
    • Working under tight deadlines and exercising judgment, discretion, and tact
    • Actively and intentionally grow in his / her Christian faith. Maintain a positive witness for Christ. Share what God is teaching him or her. Consistently attend and participate in team / ministry devotional times.

    education and /or experience

    • Bachelor’s degree, preferably in customer experience-related fields of behavioral science, human-centered design, consumer psychology, behavioral economics, or similar or equivalent experience
    • 1-3 years experience in product or experience management with emphasis on feedback loops
    • Experience conducting various types of customer empathy and usability research
    • Experience working on cross-functional digital product teams

    Operational and Executive Assistant

    Reporting to the Executive Director of Field Core Ministry, the Operations and Executive Assistant facilitates efficient operation by performing a variety of high-level administrative tasks and support to the department. Takes initiative to complete certain tasks or projects. Assists with the onboarding of new hires into the ministry department.

    essential duties and responsibilities:

    As an employee with Cru:
    • Actively and intentionally grow in his/her Christian faith.
    • Maintain a positive witness for Christ.
    • Express a dependence on the Holy Spirit.
    • Share what God is teaching him or her.
    • Consistently attend and participate in team/ministry devotional times.

    for this position:

    • Provide high-level administrative support and assistance to the executive director and the department as a whole.
    • Perform clerical and administrative tasks including drafting letters, memos, reports, and other documents. Proofread documents as needed.
    • Assist with managing director’s calendar, including travel and meetings.
    • Oversee communications and mailing for the department.
    • Assist with chart field budgets and track budget spending.
    • Assist with collection and administrates ministry data for analysis.
    • Assist with onboarding of new hires

    OTHER FUNCTIONS (Non-essential):

    Demonstrate and model personal spiritual discipline and assist in development of an environment on the team where individual team members grow in their own Christian walks.

    Personal development – engage in the Staff Development process including creating and implementing a Personal Development Plan (PDP) targeting areas of growth. Perform related duties or special projects as assigned.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    knowledge of:

    • Excellent verbal and written communication skills.
    • Excellent organizational skills and attention to detail.
    • Excellent time management skills with a proven ability to meet deadlines.
    • Google platforms,
    • Microsoft products
    • Modern office equipment
    • Correct English usage and grammar

    ability to:

    • Function well in a high-paced and at times stressful environment.
    • Extensive knowledge of office administration, clerical procedures, and database management systems, and other technological platforms.
    • Extremely proficient with Microsoft Office Suite or similar software with the ability to learn new or updated software.
    • Organize work.
    • Meet deadlines.
    • Communicate effectively orally and in writing
    • Work confidentially

    education and/or experience:

    • Associate degree required, Bachelor degree in related field preferred.
    • Three to five years of experience in an administrative role.
    • Or an equivalent combination of education and experience.

    Donor Communication Writer

    Support all donor communication channels by bringing the monthly donor communication strategy to life. Write engaging content that will connect donors and the general audience to the mission of FamilyLife by utilizing life-changed stories to highlight the work of the ministry in families and marriages.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    As an employee with Cru:

    • Actively and intentionally grow in his/her Christian faith.
    • Maintain a positive witness for Christ.
    • Express a dependence on the Holy Spirit.
    • Share what God is teaching him or her.
    • Consistently attend and participate in team/ministry devotional times.

    for this position:

    • Create outward facing multi-channel written materials such as personal interest stories/quotes, letters, donation landing pages and special projects (including major donor appeals, reports and annual reviews).
    • Create donor-centric writing and copywriting specific to emails (cultivation and financial appeals), radio scripts, and social cameo scripts.
    • Assist in strategy and planning sessions to identify themes and content for monthly emails and direct mail pieces and work in alignment with the greater ministry content team to ensure cohesion.
    • Interact with other ministry leaders to gather information to gain a better understanding of what is happening ministry-wide and how to convey that to donors.
    • Help facilitate the gathering of stories about ministry efforts world-wide. Use these resources to build a “story network” and incorporate them in effective fund development copy.
    • Research and incorporate industry best practices to elevate all content delivered to constituents.

    OTHER FUNCTIONS (Non-essential)

    • Pursue and engage in developmental opportunities related to communication
    • Demonstrate and model personal spiritual discipline and assist in development of an environment on the team where individual team members grow in their own Christian walks.
    • Personal development – engage in the Staff Development process including creating and implementing a Personal Development Plan (PDP) targeting areas of growth.
    • Perform related duties or special projects as assigned

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    knowledge of:

    • Telephone techniques and etiquette
    • Modern office practices, procedures and equipment
    • AP and Chicago writing and style guides
    • Correct English usage, grammar, spelling, punctuation and vocabulary
    • Oral and written communications skills
    • Principles and practices of data processing
    • Interpersonal skills, such as tact, patience and courtesy
    • Operation of computer terminal
    • Intermediate use of Microsoft Office and Excel
    • Intermediate use Gmail, Google Drive, Google, Google Docs.
    • Basic research methods
    • Editing and proofing skills
    • Campaign management skills

    ability to:

    • Communicate effectively both orally and in writing to a donor audience.
    • Analyze situations accurately and determine an effective course of action
    • Plan and organize work.
    • Work confidentially with discretion.
    • Work independently with little direction or supervision.
    • Perform tasks with extremely close attention to detail.
    • Balance multiple projects and meet deadlines.
    • Ghost write for multiple personalities

    education and/or experience:

    • A Bachelor’s degree with at least 2 years experience in related fields such as journalism, communications, or other creative media
    • Short form writing experience and digital writing portfolio required
    • Equivalent combination of education and experience will be considered

    See a role or two you are interested in?  Have some questions?  Let’s talk.  Please fill out this form and our team will reach out to you promptly!